We are committed to having a positive long-term, measurable impact on people with chronic diseases. We don't just offer medicines, we take responsibility for the health of families with whom we work. We measure our impact on widely-accepted metrics like HbA1c, fasting blood sugar, blood pressure, and cholesterol.

We know that driving impact requires putting our customers at the center of every thing we do. We deliver an immediate improvement to customers' experiences with chronic diseases in terms of affordability, accessibility, and convenience. We put customers' needs above our own.

We use international benchmarks for the quality, safety, and effectiveness of everything we do, whether big or small. We apply these standards to both clinical and non-clinical domains. We understand that prioritizing quality may mean saying "no" to certain opportunities or may mean higher costs.

We treat everyone the same, regardless of how much they spend, what their background is, or where they are from. We find creative ways to extend our reach to more people. We proudly servce customers who may have disabilities, lower levels of digital literacy, or other access barriers.

We recognize that our ability deliver all of the above requires that we are exceptionally efficient and sustainable. We know that keeping costs low means savings for our customers. We are committed to reducing waste and to having a net-positive environmental impact over time.